Introductory & Refresher Training Sessions Using Three R’s
Workers
don’t need you to put on a Broadway-quality song-and-dance routine
every time they need training. What workers really need is for you to
give them what they need to know to do their jobs, in a way that they
can understand. So when you’re planning your training sessions, focus on
these three R’s:
Relevance.
Relevance.
Workers will
tune you out if they can’t see how what you’re saying applies to them
or will help them with their jobs. Make sure to establish early on
exactly why they need to know the information you’re giving them. Does
it pertain to:
Repetition.
- A specific machine they will operate?
- A piece of equipment they will use?
- A job task they will perform or a hazard they will face?
Repetition.
When
you’re learning a new skill, do you just try it once and then walk away?
For example, if you took up playing the guitar, would you learn
everything you needed to know in a single session? For any sort of
learning, repetition improves the retention of the information, and
practice improves the execution of a skill. Make sure that workers have
more than one chance to hear information they need to know and more than
one opportunity to practice skills they need on the job. Repetition
spaced over intervals works better in the long run than closely spaced
repetition, so don’t feel that you need to cram everything into an hour.
Short training sessions at 2- to 3-week intervals will imbed the
information into workers’ minds more permanently than a single, annual
marathon session.
Reinforcement.
Reinforcement.
Another
key to learning is not just to repeat the material but to reinforce it
in as many different circumstances as possible. If you tell workers how
to find chemical safety information in a classroom training session, go
out onto the floor and ask if they have used that skill—or ask them to
demonstrate it. If you catch workers using respirator cleaning wipes to
wipe down their respirators properly before storing them, tell them
you’re glad to see them using what they know to protect themselves.
Training that never makes it past the classroom door is useless: Look
for workers to apply what they know on the job.
Retraining Program with These Three R’s:-
Revise
Review
Workers have a lot on their minds. Everyday concerns can crowd out the things they need to be thinking about in order to work safely. Regular review sessions, in the form of toolbox talks, impromptu chats on the work floor, paycheck stuffers, posters and signage, can all help to remind workers of what they need to know and do to work safely.Retrain
Sometimes, you’ll need to conduct a formal retraining session—either because the applicable OSHA standard requires it or because you’ve observed something that suggests to you that workers could benefit from a thorough refresher course. When you conduct a formal retraining course, make sure to highlight:Some lagging indicators you should track include:
- Any new or updated material
- Any problems that you have observed putting the information and skills into practice
- Any changes that have been made to the workplace in order to improve safety





